As I discussed (whined is probably the better word, but I'm not going there) last week, my beautiful camera arrived with the wrong lens. They promised to get me the right one as soon as they could, and the delivery was made today. Again with the wrong lens.
After calling Target again, they sent me an email asking for me to please let them know if they resolved my inquiry. They had two links: one for Yes, and one for No. I clicked No, and it took me to a web page asking me what they could have done better. Here's what I told them (order numbers removed for your safety):
This order was a followup to my original order (first order number).
I ordered a Nikon D80 camera with lens. Here's the page on your website that describes the product details: http://www.target.com/gp/detail.html/ref=DX410201/601-0185786-4591302?ie=UTF8&asin=B000HGIWN4 Notice that the features tab lists '28-200mm (35mm Equivalent), 7.5x Optical Zoom' as the lens that comes with the camera body. That is the lens I want.
Other websites, like Costco, are offering the 18mm - 135mm lens with their camera body, but that's too much wide-angle and not enough telephoto. Your 28mm - 200mm is perfect, which is why I ordered it. But the camera arrived with the 18mm - 135mm lens. So I called customer service, and they reshipped, but the reshipment also came today with the 18mm - 135mm lens.
So I called customer service again, and they said they can't ship a third time, because there may be a problem either with the way the product is stocked in the warehouse, or with the way the website is describing the product. Either way, I'm really frustrated, because I leave on my trip THIS WEEK, WITHOUT my ideal camera. So to answer your question about what you could have done better: You could have got your act together after my first call and fixed whatever needed fixing, rather than redoing the thing that didn't work for a second time!
Ugh! The seeking after perfection can be such an ordeal. And I'm running out of time.
4 comments:
Well said! I hope they give you something free! :)
Bekah,
They're giving me free shipping on the return of the two wrong cameras. Oh goody!
free shipping is it? Well i guess that's good - but that's a little....too little?
Bekah,
The UPS guy came yesterday and took the two cameras away. Target says it could take 1 - 2 weeks for me to get my refund.
Meanwhile, I searched the internet for the camera-lens combination I wanted, only to come up blank. They'll sell the camera body and lens separately, but it looks like nobody has the Nikon D80 camera with 28 - 200mm lens as a kit. I found a higher-quality 18mm - 200mm lens for a higher-quality price, and I'm about to choke on the sticker shock and order it anyway and have them ship it to my mom's house, so I don't have to wait for it here.
Nothing ever seems to be as easy as it looks.
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